New laws from 18 December 2020 will impose new obligations on booking platforms, hosts, letting agents and guests.

The laws are available to view via the code of conduct on the NSW Fair Trading website or by downloading the document on this page. 

In addition there is a Public Health Order affecting holiday rentals and holiday homes by imposing limitations on the number of persons who can be on the premises. Short-term rental accommodation providers are required to ensure the maximum number does not exceed 20 persons. Each of our premises has a maximum number of guests which is to be strictly adhered to. 

Guest obligations

The Code of Conduct imposes certain behaviour standards on guests in short-term rental accommodation, including:

  • You must not make noise that unreasonably disrupts your neighbours
  • You must not cause damage to the premises, including any common property in a strata scheme or association property in a community scheme
  • You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the code.

If you don’t meet your obligations under the code, you could face penalties such as warning notices, fines or being added to the exclusion register. A person who is listed on the exclusion register is prohibited from participating in the short-term rental accommodation industry for five years.